The purpose of this regulation is to inform about the terms and conditions of mamaiamoments.ro website and to establish the conditions for tourists to stay inside the Mamaia Moments Villa.
The following terms and conditions will apply to all bookings. We ask you take a moment to read them prior to making a reservation. Please pay attention to our payment and cancellation policies as well as the other terms and conditions marked in bold in this document. In these terms and conditions, which apply to all reservations, the following words shall mean:
“Agreement” means your reservation confirmation read together with these Terms & Conditions;
“Guest” means the person who is / or will be accommodated at Mamaia Moments Villa;
“Property” means Mamaia Moments Villa;
“Terms & Conditions” means the terms and conditions of stay contained herein.
By signing the Registration Card or/and your online consent for making a reservation, the Guest agrees that has been informed about the property’s applied Terms & Conditions.
Quotations for accommodation will be based on availability as at the date and time of quoting.
The reservation will be confirmed after you pay 50% of the total amount. If you choose to pay by bank transfer, then you will receive an email with a proforma invoice for the advance payment. The 50% deposit must be paid within 1 hour from the booking date, in case the reservation is done less than 48 upon arrival. Whereas, for the others, the deposit will be paid within 48 hours from the booking date. We do this in order to avoid reservations that are not honored and prevent other tourists from receiving accommodation at our property. We reserve the right, to cancel your reservation at any time, in case, the above conditions related advance payment are not fillfuled in time.
Guests will receive a reservation confirmation, in writing, once the reservation has been secured via payment of a deposit (credit card preauthorization, cash at the reception, credit card payment at the reception or online) or presentation of a travel voucher (for all bookings made through a travel agent or tour operator).
Rate lists for additional items, such as minibar, are available on request or are displayed at the relevant location within the property.
Breakfast is served daily from 08:00 until 10:30. The price for breakfast is 30 lei / person/ day.
The method of payment depends on the choice of reservation type and the respective payment terms may vary depending on the type of reservation.
The Guest is entitled to pay the accommodation amount to the property for the entire accommodation upon arrival at the place of accommodation and for any further
requirements or costs incurred by the Guest at the property, either in cash or by
credit card, or to pre-authorize the payment card. If the deposit has already been paid to secure the reservation, the Guest pays the accommodation balance to the full amount upon arrival at the property. Actual costs are only payable in the local currency of the property (RON).
The Guest is obliged to pay the rate for accomodation and provided services in accordance with the valid rate list, but at the latest on the day of the end of the stay on the basis of the
presentation of the account, together with the statement of the deposits provided by the Guest, unless otherwise confirmed in a written form by the property and the Guest (e.g.
invoice payment).
If the credit card does not have sufficient funds to complete the selected reservation, then such reservation is canceled and therefore invalid. The same applies if the Guest credit card has an invalid expiry date or the expiry date expires before the date of arrival at the property selected at the time of the reservation.
By completing the reservation, the Guest entitles the property to withdraw the
outstanding amount of the cancellation fee from the credit card provided, as stated above.
Reservations must be secured by payment of the accommodation costs or by way of
a travel voucher (for reservations made via tour agents or tour operators).
If a guest fail to pay such deposit or present a travel voucher by the due date, the property may treat the reservation as having been cancelled without further notice.
– Credit/Debit Card(Visa, MasterCard, Maestro)
– Holiday Card (Sodexo, Edenred, UpRomania)
– Holiday Voucher (Sodexo, Edenred, UpRomania)
– Bank Transfer
– Cash
Cancellations to any reservations must be made in writing. The Guest shall be liable for and pay to the property a cancellation fee, the amount as described by the Mamaia Moments Villa at the time of reservation confirmation.
All rooms that have been confirmed will be held for the first night on the scheduled date of arrival at which time the property may re-let the room without further notice, unless notified of a late arrival.
Modifications to any reservations must be made in writing. No amendments are guaranteed until written confirmation is provided by Mamaia Moments Villa. Rate variations may apply, depending on the nature of the change.
MAMAIA MOMENTS VILLA offers free parking.
Check In: 15:00 Hrs
Check Out: 12:00 Hrs
The propertyis entitled to accommodate a Guest or visitor who duly subscribes in accordance with these conditions. On arrival at the propertyreception (check-in), the guest will provide a proof of identity (ID card, passport or driving license) to the authorized employee of theproperty at the reception desk.
The Guest is entitled to fill in and hand over the registration card at the reception, according to the Romanian Law, as amended, all the required data must be presented truthfully
and completely by the Guest. Fail to do so, the reservation will be treated as a ‘’non-show’’.
Requests for early check-in & late check-out will be handled based on property availability at the time of check-in or in the day of chek out (an additional fee is payable for guaranteed late check-out).
Mamaia Moments Villa can accommodate guest’ luggage complimentary in a secure location until the room is ready.
Should you need to confirm an earlier arrival than the property’s standard check-in time or a departure later than noon, please contact the property directly in advance. If you plan to arrive earlier than the property’s check-in time and want to guarantee that you would be able to check into your room upon arrival, we would advise you to reserve the night prior to the date of arrival.
Exceeding check-out times without notifying the front desk in advance can result in extra
charges, including, but not limited to, late check-out fees and/or an extra night’s charges being applied to your bill.
The property accepts children. The Guest is not allowed to leave children without adult supervision in the property room or other public space.
Guests will be responsible for any damage caused to the property room or any furnishings, fittings and equipment therein by any act or omission of the Guest, his/her invitees, subcontractors or guests. Should this damage come to light after the guest has departed, the property reserves the right to make a charge to the Guest’s credit or debit card.
The property reserves the right to charge Guests the cost of replacing any items that are removed from the property by them without consent. The charge will be the full replacement amount of the missing item.
The property reserves the right to take action against any Guest found to have tampered /interfered with any fire detection equipment throughout the property, including detector heads in public areas and bedrooms, break glass points and fire extinguishers. Guests found to have tampered with any fire detection or firefighting equipment will be charged with any costs incurred by the property due to their actions and additionally may be asked to leave the property.
Should the fact that fire fighting or detection equipment had been tampered with come to light after the guests has departed, the property reserves the right to make a charge to the Guest’s credit or debit card.
If the property staff find any personal effects, goods left behind by a Guest or any other lost
property, the property will retain such items and if an item is not reclaimed with the 1 month of the Guest’s departure it will be disposed of by the property at its discretion.
The property reserves the right to judge acceptable levels of noise or behavior of the Guest or invitees of the Guest who must take all steps necessary for corrective action as requested by the property. In the event of failure to comply with management’s request, the property may terminate a reservation or a function immediately without being liable for any refund or compensation.
The property cannot accommodate guests under the influence of alcohol or/and any narcotic and psychotropic substances. The property is entitled to immediately cancel the accommodation of the Guest without any compensation towards to the Guest(s).
The property cannot accommodate guests for aggressive/insultive verbal,non-verbal or physical behaviour at the check-in,during their stay and/or on check-out day. The property is entitled to immediately cancel the accommodation of the Guest without any compensation towards to the Guest(s).
It is the policy of the property not to discriminate on the grounds of race, color, nationality, sex,
marital status, age, ethnic origin or disability and as a responsible host we believe that we have a duty to our guests to protect them from inappropriate behavior. The Guest, his/her
employees, guests and sub-contractors engaged by or on behalf of the Guest are expected to adhere to this policy regarding the atitude toward our staff and the property may, without incurring any liability to the Guest, immediately remove from the property any person(s) offending against this policy. Should any actions by a Guest be deemed inappropriate by the our staff member(s), or if any inappropriate behavior is brought to the attention of the property staff, the property reserves the right, after any allegations have been investigated, to take action against the Guest.
Guests who revise/reduce confirmed room requirements are required to provide adequate notice (prior to planned arrival) as per amendment policy given below, to avoid forfeiting full payment for the number of rooms committed as per the reservations confirmation.
The number of guests accommodated in any room will be strictly limited at a maximum of 3 (two) persons (2 adults and 1 child) per room and applied as stated on the reservation confirmation. Limitations have been established for health, safety of our guests , the design and operational reasons of the property and are at the sole discretion of Mamaia Moments Villa. Guests agree that if the numbers of occupants attempting to check into the property are in excess of the confirmed reservation, the property will not be held responsible nor be expected to accept additional numbers.
To avoid disputes at check in, please carefully scrutinize the reservation confirmation provided, which clearly states dates, rates and number of guests. We will always attempt to accommodate changes and the needs of our guests , but cannot be held responsible for accommodation requirements that do not agree with the reservation confirmation that has been provided.
Should the guests’ party fail to check in as a result of dispute concerning amendments to a confirmed reservation or because of excess in numbers of guests, the reservation will be treated as a “no show” and no refund will be applicable.
Having not an elevator, Mamaia Moments Villa is not suitable for people with physical disabilities.
Pets are not allowed.
„Smoking” means the use of a cigarette, iqos, glo, electronic cigarette, vapo cigarette, cigar, nargileh etc.
Smoking is strictly prohibited in all rooms or public areas of the property including bathrooms, corridors, stairs and lobby area.Smoking is permitted on specific designated exterior public areas, but not in the imediate vicinity of the property entrance.
A ban and deep cleaning fee charges may occur on smoking and/ or the use of any narcotic and psychotropic substances in the property. In the case of breach of the smoking ban or/ and use of any narcotic and psychotropic substances on the premises of Mamaia Moments Villa, the property is entitled to charge a deep cleaning fee of 200 EURO, to which the property may add the value of the nights number the room could not be in use after smoking.
Using any ignition, smoke or pyrotechnic source, including candles, incense, fireworks etc. is strictly forbidden in all the property area. Any violation or tentative of violation of this policy will result in charges starting 200EURO.
Further, the property is entitled to inform the Local Police Department and immediately cancel the accommodation of the Guest who violated this ban without any compensation towards to the Guest(s).
All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from this Agreement.
The property shall have no liability to the Guest and/or the Guest’s invitees, visitors, employees, subcontractors or invitees for any special, indirect, consequential loss or damage. Mamaia Moments Villa total liability shall, wherever permitted by law, be limited to the value of this Agreement.
The Guest shall indemnify the property against any/all liability and any claims, proceedings or damages resulting or arising from or by the reservation, function, the Guest, his/her invitees, visitors or any service provider engaged by the Guest.
Guests are encouraged to lock their rooms at all times unattended. Guests should take
note that the property does not accept responsibility whatsoever for theft from the property
premises or from rooms in the property. The Guest is advised to have and is responsible for
insurance to cover loss of baggage, personal belongings and money.
The Guest shall be responsible for any damage caused to the rooms, furnishings, utensils and equipment therein caused by or attributable to any act, omission, default or neglect of the Guest, his/her invitees, visitors or service providers engaged by the property and will pay to the property on demand the amount required to make good or remedy any such damage. For the purpose of this clause, acts or omissions of the guests, invitees, employees and/or subcontractors shall be deemed acts of the Guest.
Mamaia Moments Villa shall not be in breach of this Agreement if it does not provide the services under this Agreement, and it shall be entitled to cancel a reservation if it is no longer able to provide the accommodation, due to one or more of the following circumstances:
1. any part of the property is closed due to fire, alteration or redecoration by order of any
public authority or any reason beyond the property’s control;
2. there is a failure to supply the property with gas, electricity or water outside of the property’s control;
3. the property is unable to fulfill the reservation as a result of industrial action by its staff or one
of its suppliers;
4. fire, lightning, explosion, riot or civil commotion, malicious damage, storm, tempest, flood, burst pipes, earthquakes, or impact resulting in the property being unable to provide
the reserved facilities;
5. the property or any part thereof is designated for alternate use.
If any one of the events above occurs Mamaia Moments Villa will do its best to avoid any inconvenience.
The property shall be entitled to cancel any reservation immediately if a Guest is in arrears with payment to the property, or if a Guest becomes insolvent or has an administrator appointed over his/her affairs, or if Guest breaches any of the other of these Terms and Conditions.
If the property cancels the reservation for reasons other than as set out in these Terms and Conditions, then it will use its reasonable endeavors to provide alternative facilities to the Guest at another property similar or comparable standard subject to such facilities being available.
For security reasons, a camera system is used in the garden, parking, corridors and common areas of the property. The use of recordings is regulated by applicable laws on the protection of personal data.
Employees of the property are not entitled to provide any information about the accommodated guests to third parties (except for police officers after their legitimation and demonstration of the merits of requesting such data) or to allow a third party to visit the guest without his/her consent.
Mamaia Moments Villa reserves the right to deduct any sums owed to it by the Guest and the exercise of such right shall be without prejudice to any other rights which the property may have in terms of this Agreement or in law.
The Agreement will be construed in accordance with Romanian law and the Guest agrees to submit to the non-exclusive jurisdiction of the courts in Constanta, Romania.
Any notice or invoice hereunder shall be duly served on either party if delivered to their last known address.
No variation of this Agreement shall be valid unless it is in writing and signed by, or on behalf of, each of the parties.
Failure to exercise, or any delay in exercising, any right or remedy provided under this
Agreement by law to Mamaia Moments Villa shall not constitute a waiver of that (or any other) right or remedy, nor shall it precluded or restrict any further exercise of that (or any other) right or remedy.
Thank you for your understanding and we wish you a pleasant stay at Mamaia Moments Villa!
